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Company Policy

1. Booking & Payment

  • Reservations: To reserve a photo booth for your event, a signed agreement and a 40% non-refundable deposit are required at the time of booking. The remaining balance is due 10 days before the event date.

  • Payment Methods: We accept payments via cash, e-transfer, cheque, or major credit cards. The Provider does not accept cheques if the event is within 14 days. Credit card payments incur a 4% processing fee.

  • Event Date Changes: If you need to change your event date, we will do our best to accommodate the change, subject to availability. The deposit will not be refunded but can be transferred to a new event date.

2. Cancellations & Refunds

  • Cancellation: If you need to cancel your booking, please notify us in writing. Cancellations made 30 days or more before the event will receive a full refund (minus the deposit). Cancellations made within 30 days of the event are non-refundable.

  • Refunds: All payments made are non-refundable once the event has occurred.

3. Event Setup & Timing

  • Setup Time: We require at least 1 hour for setup before the event begins. We will coordinate with you to ensure the setup time fits within the schedule.

  • Breakdown: We will take approximately 30 minutes to break down the photo booth after the event concludes.

  • Event Duration: Our standard rental package includes 4 hours of service. Additional hours can be added at an hourly rate, subject to availability.

  • Overtime: Overtime charges will apply if the event extends beyond the agreed-upon time.

4. Space & Equipment Requirements

  • Space Requirements: The photo booth setup requires a minimum space of 8 feet by 8 feet for the booth and equipment. If you are unsure of the space available at your venue, please reach out to us for assistance.

  • Power Supply: We will need access to a standard electrical outlet within 10 feet of the booth. If this is unavailable, please inform us in advance so we can discuss alternative arrangements.

5. Client Responsibilities

  • Venue Access: The client is responsible for providing access to the venue at the agreed-upon times for setup and breakdown.

  • Guest Behavior: The client is responsible for ensuring that guests use the photo booth in a respectful manner. We reserve the right to stop service if any guest’s behavior is disruptive or inappropriate.

  • Damages: The client is responsible for any damage to our equipment caused by guests during the event.

6. Photo Booth Operation

  • Customization: We offer a variety of customizations, including backdrops, props, and branding options. Customization requests must be made at least 14 days prior to the event date.

  • Print Options: Our photo booth service is fully digital. All photos will be accessible through online galleries or shared via social media, depending on the package chosen.

  • Props: We provide a selection of props for the photo booth, but clients are welcome to provide their own props for a more personalized experience.

7. Privacy & Data

  • Photo Usage: By using our services, clients grant us permission to use any photos taken during the event for marketing purposes, including on our website, social media, and promotional materials. If you wish to opt out of this, please inform us prior to the event.

  • Data Security: We are committed to protecting your personal information. Any data collected for booking or billing purposes will be kept confidential.

8. Liability

  • Liability Waiver: While we take all necessary precautions to ensure the safety and functionality of our photo booth and equipment, Bueno Events is not responsible for any injuries, damages, or losses incurred during the event.

  • Force Majeure: In the event of circumstances beyond our control (such as severe weather or venue issues), we will work with the client to reschedule or find an appropriate solution. However, we cannot be held liable for events that are outside our control.

9. Contact Information
For any questions, concerns, or special requests, feel free to contact us:

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